Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. Please visit our payment
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. Yes, we allow legal adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of cPanel can be
Login and Call today for your tour.
Q. Can I pay monthly?
A. Yes, you may pay monthly, quarterly, semi-anally and yearly. All
plans include reoccurring billing.
I host friends?
A. Yes, you may host your friends.
Q. How long does it take to setup my account?
A. Your account will be setup within minutes of payment. Our system
automatically setups up your account with the information you provide.
there any hidden costs, or setup fees?
A. No. You have the option of selecting any service plans you might
you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell
access. You are still able to unzip files on the server using our file
manager as well as the ability to setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail, if you have lost your welcome email
you can have the system reset your password.
Q. Do you have a manual for our control panel?
A. Go to
Q. Where do I go to login to my control panel?
A. You go to
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain
management" inside of domain management you will see a place to manage
and add sub-domains.
Q. Where can I download a free FTP?
A. We use CoffeeCup
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the
Q. Why doesn't my ftp password change when I change my Cpanel
A. Please allow 24 hours for your FTP password to sync with your
Cpanel password. Server Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click
add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my
Q. How can I setup webmail to go directly to horde,
neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire
url from your address bar. You will not login to your cpanel and
create a subdomain to go to the address you just copied.
Q. None of my cgi scripts are working on the server. How do I get
them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database
is created you can manage it from phpmyadmin. This can be found at the
very bottom of the MySQL page.
Q. What version of php are you using?
A. We are using version 5.01.3 and 4.3.4 (call for latest updates)
Q. What version of perl are you using?
A. We are using version 5.6.1. (call for latest updates)
Q. What version of MySQL are you using?
A. We are using version 4.0.15 (call for latest updates)
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent
stable Cpanel version.
do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel
within thirty days, and we process your refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically
be deducted. Unless you pay 6mons or more at a time)
Q. How do I stop billing?
A. If you wish to close your account simply email us your username,
password, and why you wish to cancel. You must also include "I give
you permission to delete my website and all of it's content."
SSL and Private SSL
Q. What is the
difference between shared ssl and private ssl?
A. A hared ssl displays as https//ip/~yourusername/ A private
ssl would display as https://www.yourdomain.com in the address bar.
Q. How do I purchase a private ssl from you and what type is
A. Please email to do so.
Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually
that will require it.
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance
from us to install it there will be a $30.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer
procedure. You will need to ask the supplier you purchased it from.
Q. READ THIS BEFORE
SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to
use. MAKE SURE the subdomain name you give it doesn't have a folder
already named that name. If it does the sub will not work. Example...
I want to create the subdomain test.hostgator.com so my sub name is
going to be test. If I already have a folder in my ftp named test I
need to delete it or rename it to something different before I create
the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything
that replaces the www in a domain name.forum.aol.com is a subdomain.
www.forum.aol.com is not a subdomain.
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work
out of a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't prorogated
to the server already. So after you change the sites dns you are
trying to add you will need to wait 24-48 hours before attempting to
create your addon domain.
A. There are three fields cpanel asks for when creating an addon
1. "New Domain Name:" You will put in the newdomain.com do not put www
in the name!
2. "Username/directory/subdomain Name:" This will be the folder cpanel
creates in your main accounts ftp. MAKE SURE that the name you give it
doesn't already have a folder. Example... If you want to give it the
username chris. You cannot have a folder in your account named chris
already. If you do and still try creating the username for the addon
domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain
A. It creates it as a subdomain by creating the folder within
your main sites ftp. Please ignore this! It is a fully functional
domain name. It is only called a subdomain when in fact it is an addon